911 DIVISION CHIEF
1241 Helen Highway
Cleveland, Georgia 30528
Non-Emergency: 706-865-0911 EMA Office 706-865-9500
Fire Services Office: 706-865-3855
EMS Office: 706-865-7475
9-1-1 Communications - is responsible for receiving emergency and non-emergency calls for service and dispatching the appropriate first responders including Sheriff’s Office, Police Departments, Fire Services, Emergency Medical Services, and Animal Control.
To learn more about what our 911 Telecommunicators' do daily check out this link:
What is 9-1-1?
Nine-one-one is the number most people in the U.S. and some in International countries call to get help in a police, fire or medical emergency. In some places, you may be able to be connected with Poison Control by calling 9-1-1, but you should check with local officials in your area to make sure. A 9-1-1 call goes over dedicated networks to the appropriate 9-1-1 answering point (PSAP) for the caller's location, and trained personnel then send the emergency help needed.
Enhanced 9-1-1, or E9-1-1, is a system which routes an emergency call to the appropriate 9-1-1 answering point (PSAP) for the caller's location, AND automatically displays the caller's phone number and address. The 9-1-1 call taker will typically ask the caller to verify the information, which appears on his or her computer screen. In most areas, phone number and location information is available for 9-1-1 calls made from a cellular/wireless phone.
In most areas each household and business pays a small monthly fee for 9-1-1 service that appears on their phone bill. There is no per-call charge for calling 9-1-1. However, EMS/ambulances dispatched through 9-1-1 may charge for taking someone to the hospital; this is a separate ambulance charge, not a 9-1-1 charge.
Nine-one-one (9-1-1) is only to be used in emergency situations. An emergency is any situation that requires immediate assistance from the police/sheriff, the fire department or an ambulance. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It's better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.
Do not call 9-1-1:
- for information
- for directory assistance
- when you're bored and just want to talk
- for paying traffic tickets
- for your pet
- as a prank
If you call 9-1-1 by mistake, do not hang up. Tell the call taker what happened so they know there really isn't an emergency.