Contact Us

1241 Helen Highway
Suite 100
Cleveland, Georgia 30528

Non-Emergency: 706-865-0911 EMA Office 706-865-9500
Fire Services Office:
Animal Control Office: 706-219-2689
Fax: 706-219-3084
EMS Office: 706-865-7475



911 Communications

9-1-1 Communications - is responsible for receiving emergency and non-emergency calls for service and dispatching the appropriate first responders including Sheriff’s Office, Police Departments, Fire Services, Emergency Medical Services, and Animal Control.

To learn more about what our 911 Telecommunicators' do daily check out this link:

Within The Trenches

Properly Displaying 911 Addresses

Properly displaying a 911 address ensures emergency and law enforcement personal can quickly and efficiently find a domicile. Failure to properly display and maintain 911 addresses may result in increased response times. Please use the following guidelines when displaying an address:

Residences, Townhouses, and Businesses

  • Numbers may be affixed to the mailbox, structure, or above ground.
  • Numbers must be 4 inches, reflective, and have a contrasting background.
  • Numbers must be visible from both sides of the street or road.

Industrial and Commercial Structures

  • Numbers must be no less than 6 inches for local highways
  • Numbers must be 8 inches for state highways

What is 9-1-1?

Nine-one-one is the number most people in the U.S. and some in International countries call to get help in a police, fire or medical emergency. In some places, you may be able to be connected with Poison Control by calling 9-1-1, but you should check with local officials in your area to make sure. A 9-1-1 call goes over dedicated networks to the appropriate 9-1-1 answering point (PSAP) for the caller's location, and trained personnel then send the emergency help needed.

What is Enhanced 9-1-1?

Enhanced 9-1-1, or E9-1-1, is a system which routes an emergency call to the appropriate 9-1-1 answering point (PSAP) for the caller's location, AND automatically displays the caller's phone number and address. The 9-1-1 call taker will typically ask the caller to verify the information, which appears on his or her computer screen. In most areas, phone number and location information is available for 9-1-1 calls made from a cellular/wireless phone.

Who pays for 9-1-1?

In most areas each household and business pays a small monthly fee for 9-1-1 service that appears on their phone bill. There is no per-call charge for calling 9-1-1. However, EMS/ambulances dispatched through 9-1-1 may charge for taking someone to the hospital; this is a separate ambulance charge, not a 9-1-1 charge.

When should you use 9-1-1?

Nine-one-one (9-1-1) is only to be used in emergency situations. An emergency is any situation that requires immediate assistance from the police/sheriff, the fire department or an ambulance. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It's better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.

Do not call 9-1-1:

  • for information
  • for directory assistance
  • when you're bored and just want to talk
  • for paying traffic tickets
  • for your pet
  • as a prank

If you call 9-1-1 by mistake, do not hang up. Tell the call taker what happened so they know there really isn't an emergency.